Sending Pickup Reminders Manually Via Text Message

For pharmacies with or without Propel POS integration, manual pickup notifications can be sent from the Pick Up/Delivery tile. This is possible if the Auto-Send preference is turned OFF. If Auto-Send is ON, pickup notifications can only be sent automatically after the prescription completes the last step in Workflow. You can send one pickup notification per prescription per day.

In Alberta, Saskatchewan, or Nova Scotia, if the Dispense Pickup preference is set to Dispense and the patient's notification channel is set to Text Message, prescriptions for the patient remain in the Pick Up/Delivery tile for three days after achieving a Picked Up status. This gives you a chance to send manual pickup notifications if needed.

• If Auto-Send is OFF, during this three day period, pickup notifications can be sent using Rx Ready through the patient's chosen communication channel.

• If Auto-Send is ON, Rx Ready is disabled. The pickup notification is sent automatically, and the prescription remains in the tile for three days.

• The Pick Up button is disabled for these prescriptions as they have already been set to a Picked Up status.

• If Dispense Pickup is set to POS or Manual, prescriptions vacate the Pick Up/Delivery tile immediately after achieving a Picked Up status.

Pickup Reminders cannot be sent for certain types of prescriptions. To review these exceptions, click here.

To manually send a pickup notification via text message:

1. On the Workbench, select the Pick Up/Delivery tile.

2. Select one or more prescriptions for the patient.

   

3. Select Rx > Rx Ready > Rx Ready Only. A validation prompt appears.

   Third Party pays or patient pays amounts are NOT transmitted in the pickup notification.

   

4. Select Yes.

   • A record is added to the Patient Folder History tab indicating the date and time the message was sent, prescription number, and phone/mobile number.